User ID and Password Guidelines
- Create a "strong" password with at least eight characters that includes a combination of mixed case letters, numbers, and special characters.
- Change your password frequently.
- Never share user name and password information with third-party providers.
- Avoid using an automatic login feature that saves user names and passwords.
- Do not use public or other unsecured computers for logging into Consumer eBanking.
- Check the last login date/time every time you log in.
- If the system does not recognize your computer or location, you will be asked to provide additional information to log into Consumer eBanking. This may include Out-of-Band Authentication via phone or SMS text message or answering more sophisticated (Out-of-Wallet) challenge questions.
- Review account balances and detail transactions regularly (preferably daily) to confirm payment and other transaction data and immediately report any suspicious transactions to your financial institution.
- View transfer history that is available by viewing account activity information.
- Whenever possible, use Bill Pay instead of checks to limit account number exposure and to obtain better electronic record keeping.
- Take advantage of, and regularly view. system alerts; examples include: Balance alerts Transfer alerts Password change alerts
- Do not use account numbers, your social security number, or other account or personal information when creating account nicknames or other titles.
- Use the historical reporting features of your online banking application on a regular basis to confirm payment and other transaction data.
- Never leave a computer unattended while using Consumer eBanking.
- Never conduct banking transactions while multiple browsers are open on your computer.
Tips for Mobile Banking Fraud Prevention
- Add the Capital City Bank short code and customer service phone number to your contacts and only initiate text and phone calls from your contact list. Do not reply to text messages that do not exist in your contact list.
- Do not click on links in text messages unless you initiated the text conversation with Capital City Bank.
- Do not call phone numbers not in your contact list. If you are unsure about a phone number, you may text "Help" to your Capital City Bank short code and compare the phone numbers. Only call the numbers in your Help response or in your contact list to avoid Vishing.
- Bookmark the Capital City Bank mobile website and only use this bookmark to access the site to avoid Phishing.
- Avoid using unsecured, public WiFi networks to access financial accounts with mobile devices.
- Always use your cellular network when conducting mobile financial services.
- Only download apps from stores, such as Apple & Android, that are submitted and branded by Capital City Bank.
- Finally, know that Capital City Bank will not ask users to provide confidential information over an email or text message.
Tips to Avoid Phishing, Spyware and Malware
- Do not open e-mail from unknown sources. Be suspicious of e-mails purporting to be from a financial institution, government department, or other agency requesting account information, account verification, or banking access credentials such as user names, passwords, PIN codes, and similar information. Opening file attachments or clicking on web links in suspicious e-mails could expose your system to malicious code that could hijack your computer.
- Never respond to a suspicious e-mail or click on any hyperlink embedded in a suspicious e-mail. Call the purported source if you are unsure who sent an e-mail.
- If an e-mail claiming to be from your financial organization seems suspicious, check with your financial organization.
- Install anti-virus and spyware detection software on all computer systems. Free software may not provide protection against the latest threats compared with an industry standard product.
- Update all of your computers regularly with the latest versions and patches of both anti-virus and anti-spyware software.
- Ensure computers are patched regularly, particularly operating systems, browsers, and key applications.
- Install a dedicated, actively managed firewall, especially if using a broadband or dedicated connection to the Internet, such as DSL or cable. A firewall limits the potential for unauthorized access to your network and computers.
- Check your settings and select, at least, a medium level of security for your browsers.
- Clear the browser cache before starting any Consumer eBanking session to eliminate copies of web pages that have been stored on the hard drive. How the cache is cleared depends on the browser and version you are using. This function is generally found in the browser's preferences menu.
- Be advised that you will never be presented with a maintenance page after entering login credentials. Legitimate maintenance pages are displayed when first reaching the URL and before entering login credentials.
- Consumer eBanking does not use pop-up windows to display login messages or errors. They are displayed directly on the login screen.
- Consumer eBanking never displays pop-up messages indicating that you cannot use your current browser.
- Consumer eBanking error messages never include an amount of time to wait before trying to login again.
- Be advised that repeatedly being asked to enter your user ID or password are signs of potentially harmful activity.
Tips for Wireless Network Management
Wireless networks can provide an unintended open door to your network. Unless a valid business reason exists for wireless network use, it is recommended that all wireless networks be disabled. If a wireless network is to be used for legitimate business purposes, it is recommended that wireless networks be secured as follows:
- Change the wireless network hardware (router/access point) administrative password from the factory default to a complex password. Save the password in a secure location as it will be needed to make future changes to the device.
- Disable remote administration of the wireless network hardware (router/access point).
- If possible, disable broadcasting the network SSID.
- If your device offers WPA encryption, secure your wireless network by enabling WPA encryption of the wireless network. If your device does not support WPA encryption, enable WEP encryption.
- If only known computers will access the wireless network, consider enabling MAC filtering on the network hardware. Every computer network card is assigned a unique MAC address. MAC filtering will only allow computers with permitted MAC addresses access to the wireless network.