Equifax Cybersecurity Incident

Millions of Americans were impacted by the Equifax data breach. Equifax has established a dedicated toll-free number to answer questions you may have about the Equifax breach and its effect on your personal identifiable information. You may call Equifax at 866-447-7559. 

The three major credit reporting agencies (Experian. Transunion, and Equifax) are required to offer "Security Freeze" protection. Security Freeze protection is a service where the credit reporting agency will not provide your credit file information to a creditor without it first being "thawed" by the account owner. Since few, if any, creditors will extend credit without first reviewing a credit file, having your information frozen should prevent fraudsters from successfully opening new lines of credit using your stolen information. If you sign up for Security Freeze service and then want a creditor to view your information for legitimate reasons, you first have to "thaw" the information via the credit reporting agency for their access. 

Fraud Protection for your Capital City Bank Debit Card

Fraud Protections for your Capital City Bank debit cards are now in place through SecurLOCK. To further protect you from fraudulent activity on your cards when suspicious activity is suspected, you may receive texts and/or emails asking you to confirm if certain purchases are valid or not. You will ONLY be asked to verify if you actually made the purchase(s) or not. You will not be asked for account or personal information. Keeping our customers protected is important to Capital City Bank and we are excited that this enhanced fraud service is in place.

Report Identity Theft

Notify your banks and credit card issuers immediately

Call Capital City Bank at (785) 274-5600 or 1-800-431-7522 during regular business hours, 7:00-6:00 Monday-Friday and 9:00-Noon Saturday to report any suspicion of fraud.

Contact the fraud departments of the three major credit bureaus. You should call first and then follow up in writing. As a victim of identity theft, you are entitled to a free credit report form each of the following agencies:


Call: 1-800-397-3742
Write: P. O. Box 949, Allen, TX 75013


Call: 1-800-680-7289
Write: Fraud Victim Assistance Department
P. O. Box 6790, Fullerton, CA 92834


Call 1-800-525-6285
Write: Equifax Fraud Assistance
P. O. Box 105069, Atlanta, GA 30348

Request that a fraud alert be placed in your credit bureau file. You can remove an alert at any time

Ask for copies of your credit reports and review them carefully. Check the inquiry section of the reports. When inquiries appear from companies that opened fraudulent accounts. request that the inquiries be removed from your reports.

Protect your computer

Install antivirus software and run a scan that identifies any malicious software. Make sure that your operating system and program software are up-to-date and that any malicious code has been removed before using your computer again. Consider using a dedicated computer for banking and financial transactions.

Change passwords

Change all of your passwords, including email passwords. Remember, no legitimate representative of Capital City Bank will ever ask you for your PIN or password via email.

Contact your local police

File a report with your local police department or with the department where the identity theft took place. Having a copy of the police report can help provide evidence of fraud to creditors. including your bank.

Contact the Federal Trade Commission (FTC)

Call the FTC's Identity Theft Hotline at 1-877-438-4388. The FTC will put your information into a secure consumer fraud database and may share it with law enforcement agencies.

How identity theft occurs

Identity theft occurs when someone steals your personal information and pretends to be you to open bank and credit accounts, make purchases or conduct criminal activity. Once your information is compromised, thieves can drain your bank account, establish credit in your name, get medical treatment posing as you, or file a tax return in your name and get your refund.

Despite your best efforts to manage the flow of your personal information or to keep it to yourself, skilled identity thieves may use a variety of methods to gain access to your data. They can steal your personal information and assume your identity easily by:

  • Stealing your bank and credit card statements, credit card offers, new checks, and tax information from your mailbox
  • Rummaging through your trash, the trash of businesses, or public trash dumps in a practice known as "dumpster diving"
  • Stealing your wallet or purse
  • Stealing your credit or debit card numbers by capturing the information in a data storage device in a practice known as "skimming"
  • Stealing personal information from you through email or phone by posing as legitimate companies and claiming that you have a problem with your account in a practice known as "phishing" online, or "pretexting" by phone

Deter identity thieves by safeguarding your information.

  • Shred financial documents and paperwork with personal information, including pre-approved credit offers ATM receipts, and old financial statements before you discard them.
  • Protect your Social Security number. Don't carry your Social Security card in your wallet or write your Social Security number on a check. Give it out only if absolutely necessary or ask to use another identifier.
  • Don't give out personal information on the phone, through the mail, or over the Internet unless you know who you are dealing with.
  • Never click on links sent in unsolicited emails; instead, type in a web address you know. Use firewalls, anti-spyware, and anti-virus software to protect your home computer and keep them up-to-date. visit OnGuardOnline.gov for more information.
  • Don't use an obvious password like your birth date, your mother's maiden name, or the last for digits of your social Security number.
  • Memorize your PINs and change them regularly, so you don't have to carry them in your purse or wallet.
  • Keep your personal information is a secure place at home, especially if you have roommates, employ outside help, or are having work done in your home.
  • Check your credit report at least once a year to be sure it's accurate and up to date. Take action immediately if you find discrepancies.


(785) 274-5600

(785) 330-1200

Overland Park
(913) 266-6900

Capital Connection 24 hour Information line
(785) 274-5680

Report a Lost or Stolen Debit or ATM Card


Send Us A Secured Email

By Mail
Capital City Bank
PO BOX 1433
Topeka, KS 66601-1433